Terms of Service

Last updated: August 2026

ToolNexx ("ham", "humara") par order place karne se pehle kripya ye terms dhyan se padhein. Order place karte hi aap in sabhi terms se sehmat maane jaate hain.

1. Digital Products

Saare products digital hain (subscriptions, accounts, redeem links, top-ups). Koi physical delivery nahi hoti.
Order karne se pehle product ka description, plan validity, quantity aur delivery method achhe se padh lein — jo likha hai wahi deliver hoga.
Delivery ke baad product aapki email / account se jud jaata hai, isliye digital goods return nahi ho sakte.

2. Orders & Payment

Payment UPI, Binance Pay ya Wallet balance se ho sakta hai. Payment verify hone ke baad hi order process hota hai.
Fake UTR / fake payment proof dene par aapka account permanently suspend kar diya jayega aur wallet balance bhi block ho sakta hai. Koi appeal nahi suni jayegi.
Galat ya adhoori details (email, login ID, profile link) dene par order cancel ho sakta hai — aise case mein koi refund nahi hoga.

3. Delivery

Instant-delivery products payment confirm hote hi auto-deliver ho jaate hain.
Manual top-up orders mein aapko apna email/password dena hota hai; processing time product description mein likha hota hai.
Customer ko delivery milne ke baad "Complete Order" confirm karna hota hai. 2 ghante tak confirm na karne par order auto-complete ho jaata hai.

4. Warranty & Replacement

Jin products par warranty likhi hai, warranty period ke andar issue aane par sirf replacement diya jayega — cash refund nahi.
Warranty sirf product ke andar ke issues cover karti hai; customer ki galati (galat usage, password change, policy violation) warranty mein nahi aati.

5. Refunds

Digital products par koi refund / money-back nahi hai. Poori jaankari hamari Refund Policy mein hai.
Agar kisi exceptional case mein refund approve bhi hota hai, to amount sirf aapke ToolNexx Wallet mein credit hoga — original payment method (UPI/Binance/card) mein cash wapas nahi aayega.

6. Account & Suspension

Ek user ek hi account rakhe. Multiple/fake accounts, coupon abuse, ya fraud attempt par account bina notice ke suspend ho sakta hai.
Suspend hone par pending orders aur wallet balance dono block ho sakte hain.

7. Support

Koi bhi issue ho to pehle support se contact karein (order page par "Report" button). Hum replacement ya wallet credit ke through solve karne ki poori koshish karte hain.

In terms ko accept kiye bina order complete nahi hota. Order karte waqt checkbox tick karke aap confirm karte hain ki aapne ye terms padh li hain.