Refund Policy

Last updated: August 2026

ToolNexx par bechhe jaane wale saare products digital hain. Kripya order karne se pehle ye policy dhyan se padhein.

No-Refund Rule

• Delivery ke baad koi refund / money-back nahi diya jayega — chahe koi bhi reason ho.
• "Mujhe samajh nahi aaya", "mujhe ye nahi chahiye tha", "maine galat order kar diya" — ye sab refund ke valid reasons nahi hain. Isliye order se pehle description zaroor padhein.

Refund Sirf Wallet Mein

• Agar kisi exceptional case mein admin refund approve karta bhi hai, to amount sirf aapke ToolNexx Wallet balance mein credit hoga.
• Original payment method (UPI / Binance Pay / card) mein cash wapas kabhi nahi aayega.
• Wallet balance ka use aap future orders mein kar sakte hain; isko bank mein withdraw nahi kiya ja sakta.

Replacement (Warranty Products)

• Warranty wale products par warranty period ke andar genuine issue aane par free replacement diya jayega.
• Replacement ke liye order page par "Report" button se issue submit karein sahi details ke saath.
• Customer ki galati (galat usage, password change, platform rules todna) warranty cover mein nahi aati.

Order Cancellation

• Payment verify hone se pehle order cancel ho sakta hai — us case mein koi charge nahi lagta.
• Galat/adhoori details dene par cancel hua order refundable nahi hai.
• Fake UTR ya fake payment proof dene par account permanently suspend ho jayega aur wallet balance block ho sakta hai.

Kaise Request Karein

1. Apne order page par jayein → Report button dabayein.
2. Issue ki sahi details aur screenshot attach karein.
3. Team 24–48 ghante mein review karke replacement ya wallet credit ka decision degi.

Kisi bhi dispute mein ToolNexx team ka decision final hoga.